How can we help?
Real engineers answer every ticket. Professional plans get a response in under 12 hours, Enterprise in under 2.
Bug Report
Crashes, unexpected behaviour, or a game that won't optimize correctly.
Billing
Invoices, refunds, failed payments, and subscription changes.
License Issue
Activation failures, device limits, or transferring a key to a new PC.
General Help
Setup questions, configuration advice, and anything else.
Open a ticket
Sign in to submit a ticket with your license and system details attached automatically.
Prefer to self-serve?
Most licensing questions are answered in the FAQ below. For real-time help from the community, the Discord is the fastest route.
Join the DiscordDirect contact
- Support
- [email protected]
- Sales
- [email protected]
- Security
- [email protected]
Questions, answered
Will Project X get me banned?
No. Project X utilizes non-intrusive Computer Vision technology operating externally. We do not use Direct Memory Access (DMA) or touch console/game RAM, making our vision engine 99.9% safe from automated anti-cheat detection flags (excluding manual publisher reviews).
What happens when I cancel or request a refund?
If you request a refund within the 3-day window and your license key has not been redeemed or activated, a full money-back refund is guaranteed. If your key has already been activated, we issue full store credit toward any other game vision title in our catalog. Please note: filing unauthorized chargebacks results in an immediate permanent account and license ban.
Do you offer refunds?
Yes. Unredeemed keys requested within 3 days receive a full money-back refund. Activated keys within 3 days receive full store credit toward another game title. Open a Support Ticket in your dashboard to process your request.
Can I transfer my license to a new PC?
Yes. You can request a Hardware ID (HWID) reset by opening a Support Ticket in your User Dashboard. Please make sure to have your license key or order invoice number handy for quick verification.
Which payment methods do you accept?
Card (Visa, Mastercard, Amex, Apple Pay, Google Pay) via Stripe, PayPal, and Cryptocurrency (BTC, ETH, USDC, LTC). All transactions are encrypted and processed securely.